RMDA Adds Ovation to Enable Mobile-First Guest Feedback for Restaurants and Drivers

02/21/2022 7:00 AM | Alison Guzzio (Administrator)

Delivery Service Provider Association adds Another Component to Its Tech Stack; Members Can Now Proactively Measure, Build and Maintain Customer Satisfaction with SMS

February 21, 2022 – Austin, TX – Restaurant Marketing and Delivery Association (RMDA) announced today its partnership with Ovation, a restaurant guest feedback platform, to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights to improve, and drive revenue.

“Ovation conducted a nationwide survey and found that 57% of customers won't come back after a bad guest experience, however, 91% of people felt satisfied after complaining if it was handled promptly and personally,” stated Zack Oates, CEO of Ovation, “Our text-based tool allows service providers, even off-premise, to talk directly, nimbly and cost effectively to customers on a platform they prefer to engage and more importantly transact on. The localized approach from RMDA aligns with our mission to make every customer count and businesses to succeed.”

RMDA is building the best practice ecosystem for its 500+ members, who utilize a current network of 30,000+ drivers and are committed to help establishments elevate customer experiences. The organization has been focused solely on food delivery, but is expanding to other products as the demand for transport-of-everything continues to grow exponentially.

“We look for the best in the industry that will support the growth of our member’s businesses. The simplicity of the Ovation mobile-first technology and the passion they hold for using guest feedback data to drive restaurant revenue is incredibly innovative,” stated Andrew Simmons, President of RMDA. “Each customer counts as the RMDA continues on an incredible growth trajectory.”

RMDA is hosting its national event in Nashville, TN April 25 – 27 and will bring together partners like Sauce, VROMO, Otter, Carvertise and its 500+ members from across the United States, Canada, Mexico, Puerto Rico and the UK, who represent a staggering $500+ M in revenue, to continue the evolution of the delivery world.

About Ovation

Voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation uses a 2-question SMS-based survey as a “digital table touch” that has redefined guest feedback. Through frictionless integrations with online ordering platforms and other tools, Ovation allows restaurants to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights to improve, and drive revenue. To learn more, visit www.ovationup.com or email hello@ovationup.com.

About The RMDA

The RMDA is comprised of 550 members across the United States, Canada, Mexico, Puerto Rico and the UK. Together, we represent a staggering $550 MILLION in revenue, making the organization the fourth largest delivery fleet, behind that of Uber, DoorDash and Grubhub.


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